Frequently Asked Questions
Everything you need to know about your Simplicity Laser experience.
How long does shipping take for home-care products?
Standard shipping typically takes 3-5 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for skincare and devices?
We offer a 30-day return policy on most unopened and unused products. For hygiene reasons, certain personal care items cannot be returned once the seal is broken.
Do you offer financing or payment plans for laser packages?
Yes, we partner with specialized providers to offer flexible monthly payment plans, allowing you to start your treatments now and pay over time.
Are your products cruelty-free and dermatologically tested?
Absolutely. We ensure that all Simplicity Laser branded products are cruelty-free and formulated to be safe for a wide range of skin types, especially those undergoing laser treatments.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. If you need to make a change, please contact our support team within 1 hour of placement and we will do our best to accommodate you.
How do I know which products are right for my skin type?
Each product page includes a detailed 'Best For' section. Additionally, you can use our online chat tool to speak with a specialist who can provide personalized recommendations.